Your Questions Answered

Compensation will not be provided if you don’t attend. The 2025 Agent Recognition Trip is designed to bring us together, and we’re looking forward to celebrating your achievements in Lisbon!

If you have qualified for multiple trips or paid a buy-in, you may bring a spouse, relative or friend that is 21 years of age or older. Children are not allowed on the trip.

Yes. View the list of activities to see the enjoyable activities you can choose from in Portugal.

What should I wear? Check out the attire glossary for details about what to wear to events.

Yes. About two weeks before you depart for Lisbon, you’ll receive a travel packet with everything you need to prepare for your trip.

You’ll also gain access to the mobile app shortly before you˜depart. You’ll receive a download invite via email with your personal password. The email invite will come from EMCInsuranceTravelHeadquarters@SpotMe.com.

• Take pictures of your travel documents (passport, airline confirmation, hotel confirmation, etc.) and the contents of your checked luggage.
• Download your airline’s app to check in 24 hours before your flight, check seat assignments and track your flight. Don’t miss flight alerts, such as delays and cancellations.
• Ensure you have enough of your prescription medication for your entire trip (pack it in your carry-on).
• Check with your wireless service provider about an international plan for your time in Lisbon.
• Download an app—such as WhatsApp, FaceTime or Skype—to send messages or make phone calls using complimentary hotel Wi-Fi.
• Get the U.S. Customs and Border Protection’s Mobile Passport app to help streamline your return to the United States.

We will help you with all of your travel plans. Here’s how it works:

1. Start your registration by selecting “Register” above.
2. Fill in all requested fields.
3. Once completed, choose “Submit Registration.” This will allow you to view flight schedules and choose the best available flight for you.

If you’d prefer assistance with booking your flight, you’ll have the option to choose “Submit Registration & Request Booking Assistance.” An agent from Travel Headquarters will contact you via email with your proposed flight itinerary within two business days. Be sure to reply within 24 hours with your approval (or request changes). Then, your tickets will be issued.

Notes:

• The registration tool works best with Chrome, Firefox or Safari. It will not work on Internet Explorer or Microsoft Edge.
• You’ll receive an airline confirmation in your travel packet before you travel.
• Pre-assigned seat assignments may not be available. Some airlines will allow you to pay a fee to secure your preferred seat choice.
• Air travel is based on the lowest fares available at the time of ticketing andsubject to airline regulations.
• Any cancellations or changes after ticketing may result in penalties. All penalties will be your responsibility.

No. Travel must be booked through Travel Headquarters. You will not be reimbursed for your flights if you book them yourself.

Yes. You may upgrade your flight. All airline upgrades are a personal expense. Our team of experts can help you with non-mileage program upgrades for a small nonrefundable research and processing fee ($75 per person).

Airline mileage program upgrades must be done directly with the airline.

All airfares, including upgrades, are subject to rules regarding changes and refundability. Airline fees may apply. If allowed, any refunds will be returned upon receipt from the airline.

Yes. Once you have submitted your registration, you can log back in to this website at any time and choose the “Book Flight Online” button on the home page. It’s best to book soon to get the best schedules, and you must book by the registration deadline (March 7, 2025).

You’ll receive an email from EMC Insurance Travel Headquarters once your flight is confirmed. Then, you’ll be able to view the details on your event summary at any time. Log back in to this website using the password you created upon first login and choose “Event Summary” from the top navigation.

Travel Headquarters will arrange for your transfers if you are arriving on group travel dates, April 22 and April 27. It takes about 20 minutes to get from the airport to the hotel.

You’re responsible for your own transportation if you arrive or depart outside of the trip dates.

You’ll need a valid passport to travel to Lisbon. Your passport must be valid at least three months past the last day of your trip.

The legal name on your passport must exactly match the name on your airline ticket, including any middle name or middle initial.

We suggest that you arrive at least three hours before your flight departs to allow you enough time to go through security and get to your gate. Don’t forget to check in to your airline’s website 24 hours prior to travel and view your flight itinerary so you are aware of any last-minute flight changes.

Yes. EMC Insurance will provide a plan to protect you during travel for the 2025 Agent Recognition Trip. You can find certificates of coverage specific to the state your company is headquartered in to review coverage purchased on your behalf.

Travel Protection Plan: www.tripmate.com/wpF371

You can play a large part in ensuring your own safety by following these simple tips:

• Maintain a watchful eye of your immediate surroundings and keep belongings close to you.
• Do not venture out alone; it is always safer to travel in numbers. Be sure to ask the hotel staff if an area of the city you plan to visit is considered unsafe.
• Let someone know where you’re going and when you expect to return.
• Try to blend in with locals and avoid looking or acting like a tourist. Walk with purpose and dress more conservatively. Be aware that wearing expensive jewelry or flashing a nice phone can make you a target of theft.